The warranty does not cover physical damage to a device, including accidents, vandalism, abuse, alteration, or modification. It also does not cover loss of functionality or physical damage due to lack of appropriate power supply or lack of protection from the elements. It also does not cover physical or functional damage due to device misuse.
If you wish to request warranty repair, you can contact our customer service team at 800-561-4748 orsubmit an RMA request in Seed Live (click here for instructions). For more detailed information on our process for warranty services, click here (link to MSA).