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The Move to 4G LTE

Upgrade and protect your business.

Avoid the uncertainty of 2G/3G devices losing signal strength in the field, and upgrade to Cantaloupe’s ePort G11 series for faster, more reliable 4G LTE capabilities.

FAQ’s

  • Q. How can I tell which which devices need to be upgraded?

    • A.
      1. Login to Seed Live
      2. Select “General” tab, “home”
      3. Run your “Device Details Report”
      4. Sort the “Modem” column for your 2G/3G devices. For ePort Interactive devices, use the “Communication Method” column to locate any 3G devices.
      5. Use the “Sunset Date” column to view which ones are on Verizon CDMA Roaming Networks, with a sunset date of 12/31/20.
      6. View the “EMV” column to determine if the device is connected to an EMV contactless
      acceptance readers.
      7. Take advantage of telemetry and cashless kit discounts for all of your upgrades.

  • Q: Am I required to accept EMV Chip and Tap, or is Tap all I need?

    • A: In the small ticket market — specifically vending — EMV Chip will not be a required method of payment since consumers are choosing contactless methods of payment. EMV contactless “tap” should be all you need to support the card brands and your consumers’ move to EMV.

  • Q: How will I know what devices currently accept EMV contactless?

    • A: Many 4G LTE ePort devices received an “over the air” upgrade to accept EMV tap in February/March 2020. Customers can easily view their 2G/3G devices in the field, by logging into Seed Live or Seed and running a “Device Details Report”. This report will show what devices are 2G/3G and which ones are connected to an EMV- enabled card reader.